Booking Terms and Conditions
We retain the right to cancel your scheduled treatment at any time if you do not adhere to our booking terms and conditions.
A 50% non-refundable deposit is required at the time of booking.
Arch Has A Strict Cancellation Policy: You can reschedule your appointment via your confirmation/reminder email up to 24 hours before. Any cancellations or rescheduling within 24 hours of your appointment time will be charged in full.
No-shows and appointments without a patch test will be charged in full. Chronic no-shows may result in the refusal of future appointment bookings.
Arch Has A Strict Patch Test Policy: Patch tests must be conducted by us at least 48 hours before a new appointment, not by any other salon. You do not need an appointment for this.
Each treatment requiring a patch test must have its own test; one test does not cover all treatments.
If you haven't visited Arch in the past 6 months or have changes in your medical history, a new patch test is required.
For lash extension appointments, arrive with clean/washed lashes and no eye makeup.
Ensure you book the correct lash extension infill service to avoid cancellation and appropriate charges.
While a patch test for lash extensions is not mandatory, it is recommended
Timely attendance is crucial; late arrivals will receive a shorter treatment or may face a cancellation with full charges.
Although your treatments will be carried out to the highest standards, it is important to acknowledge that unforeseen complications may arise. Therefore, Arch Shoreditch cannot be held liable for any such occurrences. Possible side effects include:
Allergies or reactions to any products/ingredients/depilation techniques. Small spots and bumps. Potential hair loss (Brow Lamination).Possible lightening of permanent makeup pigments (Brow Lamination). Sensitivity to waxing. Skin Grazing. Soreness.Redness or itching. Blisters. Rash. Dry eye. Watery eyes. Inflammation. Brittle lashes.
Receiving botox or fillers within 2 weeks prior to your appointment will render us unable to proceed with your scheduled treatment.
To ensure the best waxing experience, we kindly ask you to refrain from using AHA's, facial peels, or acids on your skin for a minimum of 2 weeks before your appointment with us. If you have used any of these products within the 2-week period leading up to your appointment, we will be unable to proceed with waxing.
If you have used retinol within 7 days prior to your appointment, we will not be able to proceed with waxing.
Complaints and Feedback:
a. We value customer feedback and are committed to addressing any concerns promptly and professionally.
b. In the event of a complaint, customers are encouraged to inform the salon management immediately.
c. Complaints should be made in a respectful manner, allowing our staff the opportunity to address the issue.
d. We will make every reasonable effort to resolve complaints in a fair and satisfactory manner.
Conduct and Respectful Behavior:
We expect all customers to treat our staff, other clients, and the premises with respect and courtesy. Any form of disrespectful behaviour, including but not limited to verbal abuse or harassment, will not be tolerated. Individuals engaging in such behaviour may be asked to leave the premises, and further action may be taken if necessary.
Service Satisfaction:
We strive to provide high-quality services to all our clients. If a customer is dissatisfied with any service received, they are encouraged to bring it to our attention within 24 hours of the appointment. We will assess the situation and may offer a complimentary redo of the service or an alternative resolution at our discretion.
Allergic Reactions and Patch Tests:
Patch tests may be required for certain treatments to identify any potential allergic reactions. Customers must comply with our patch test policy and guidelines to ensure their safety. We are not liable for allergic reactions that occur due to a customer's failure to comply with the patch test policy.
Health and Medical Conditions:
Customers are responsible for disclosing any relevant health or medical conditions before receiving any services. We reserve the right to decline or modify services based on health and safety considerations.
Liability and Damage:
Our salon shall not be held responsible for any loss, damage, or theft of personal belongings on the premises. Customers are liable for any damages caused to salon property due to their negligent or willful actions.
Changes to Terms and Conditions:
These terms and conditions are subject to change without prior notice. The most current version of the terms will be available on our website and at the salon.
By booking an appointment and availing our services, customers acknowledge that they have read, understood, and agreed to these terms and conditions.
Privacy Policy - Data Storage and GDPR Compliance
Effective Date: [July 2023]
Data Collection and Purpose: a. As a beauty salon based in the UK, we collect and store the following personal data from our clients to ensure the provision of safe and effective treatments:
Client's name
GP name and contact information
Doctor surgery addresses
Mobile numbers
Address
Health records, necessary for treatment purposes.
b. We utilize this information solely to deliver our services with the utmost care, without any negative implications on the client's health or well-being.
Data Retention and Deletion:
a. We store client data until it is no longer necessary for the purpose it was collected, or until the client requests its deletion.
b. Clients have the right to request the deletion of their data at any time.
c. If a client requests data deletion, they will be required to fill out a form each time they visit.
GDPR Compliance:
a. The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal data of individuals within the European Union (EU).
b. We are committed to adhering to GDPR principles and protecting our clients' personal data.
c. All personal data collected is processed lawfully, fairly, and transparently.
d. Clients have the right to access, rectify, or request the erasure of their personal data held by us.
Third-Party Services:
a. We use Acuity Scheduling and Stripe to manage payments, bookings and appointments. When clients use this service, they may provide their full name, mobile numbers, emails, and card details.
b. Acuity Scheduling and Stripe are GDPR compliant and securely handle client data.
c. We do not share or sell any personal information with third parties.
Marketing Communication:
a. We occasionally send marketing emails to clients who have explicitly agreed to receive them.
b. Clients have the right to opt out of marketing communications at any time by unsubscribing through the provided link.
Data Security:
a. We take the security of our client's personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or disclosure.
b. Access to client data is limited to authorized personnel only.
Consent:
a. By providing us with their personal data, clients consent to its collection, storage, and processing as described in this Privacy Policy.
Contact Information:
a. For any questions, concerns, or requests related to data privacy or GDPR compliance, clients may contact us using the following details:
Arch Shoreditch
Unit 17, 2-10 Bethnal Green Road, Shoreditch, London, E16GY, England
info@archshoreditch.com
020 7613 1144
We reserve the right to update and modify this Privacy Policy as necessary. Any changes will be reflected on our website, and clients will be notified of significant updates.